These Terms and Conditions (“Terms”) govern the business relationship between Motiwala Gold Trading LLC (“we,” “us,” “our”) and its corporate clients (“you,” “your”). By engaging our services or purchasing our products, you agree to these Terms.

1. For All Clients

• Our services are primarily focused towards corporate clients.
• You must provide valid documentation proving your corporate status before initiating transactions.

2. Products and Pricing

• We trade in gold and silver bullion only. Specifications, such as purity and weight, are provided for each product.
• Prices are based on prevailing market rates and may fluctuate. Final pricing will be confirmed at the time of transaction.
• All prices are quoted in USD, which is based on the LBMA reference price. 

3. Orders and Payments

• Orders may be placed by phone, via email, our website, or an agreed-upon communication channel.
• Full payment is required before processing orders, unless credit terms have been explicitly agreed upon.

4. Shipping and Delivery

• Delivery timelines will be communicated upon order confirmation. Delays caused by unforeseen circumstances (e.g., natural disasters, supply chain disruptions) are not our responsibility.
• Shipping is carried out by insured couriers, and you bear the risk upon dispatch.
• Inspection of goods is required upon receipt. Discrepancies must be reported within 24 hours of delivery.

5. Cancellations and Returns

• Orders cannot be canceled after payment confirmation due to the nature of market volatility.
• Returns are not accepted unless the delivered goods deviate from agreed-upon specifications.

6. Ownership and Risk

• Ownership transfers upon full payment.
• Risk of loss or damage passes to you upon dispatch of goods.

7. Confidentiality

• Both parties agree to keep all transaction details and business information confidential.

8. Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Requirements

• To comply with applicable AML and KYC regulations, clients must provide:
  • Proof of corporate identity (e.g., registration documents, tax identification).
  • Documentation of authorized representatives (e.g., government-issued IDs, proof of authority).
• Transactions may be subject to additional scrutiny, including verification of funds’ sources and other compliance checks.
• We reserve the right to refuse or terminate transactions that do not meet AML/KYC standards or raise concerns about unlawful activity.

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from transactions. Our total liability is limited to the value of the specific transaction in question.

10. Force Majeure

• We are not liable for failure to fulfill obligations due to events beyond our control, such as acts of God, war, labor disputes, or government actions.

11. Dispute Resolution

• Negotiation: Both parties agree to make reasonable efforts to resolve disputes through informal negotiation before pursuing formal action.
• Mediation/Arbitration: If negotiations fail, disputes will be resolved through mediation or binding arbitration, based on mutually agreed covenants

12. Governing Law

• These Terms are governed by the laws of the Dubai Economic Department and Ministry of Economy, UAE

13. Amendments

• We reserve the right to amend these Terms at any time. Updates will be communicated in writing. Continued transactions after changes constitute acceptance of the revised Terms.